Elevara Returns and Complaints Policy
Returns
🔄 Returns Policy
- You can return your order within 14 days of receiving it.
- The product must be unused, without signs of wear, with the original tag.
- The cost of return shipping is covered by the customer
- The refund will be made to your bank account within 5-7 business days of receiving the parcel.
Complaints
🛡️ Quality Guarantee
- We guarantee the highest quality of our products
- We process complaints regarding manufacturing defects within 14 days.
- We cover 100% of defects in materials or workmanship
- The complaint must be accompanied by photos of the defective product.
Exceptions
❌ What We Don't Cover
- Products washed or worn
- Mechanical damage caused by the Customer's fault
- Natural wear and tear of the product