Elevara Returns and Complaints Policy

Returns

🔄 Returns Policy

  • You can return your order within 14 days of receiving it.
  • The product must be unused, without signs of wear, with the original tag.
  • The cost of return shipping is covered by the customer
  • The refund will be made to your bank account within 5-7 business days of receiving the parcel.

Complaints

🛡️ Quality Guarantee

  • We guarantee the highest quality of our products
  • We process complaints regarding manufacturing defects within 14 days.
  • We cover 100% of defects in materials or workmanship
  • The complaint must be accompanied by photos of the defective product.

Exceptions

What We Don't Cover

  • Products washed or worn
  • Mechanical damage caused by the Customer's fault
  • Natural wear and tear of the product

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